Support. Camaraderie. The occasionally cheesy (but somehow charming) tagline… No, I’m not talking about the new Justice League movie. I’m talking about our incredible online security community. That’s right, we’re looking at you!
It’s no secret that the past year had plenty of ups and downs, from fresh innovations in AI-based cybersecurity, to the monumental threats of Petya and WannaCry “(which Cylance blocked outright, of course). But it’s 2018, and all that stuff’s in the past, right? Well… you know that old adage, “what doesn’t kill you makes you stronger”?
Last week we got to see it put to the test as word of a new, major vulnerability shook the security community. But instead of letting it get them down, our customers and community rolled up their sleeves and got going!
As the Community Manager for an international cybersecurity company, it’s my job to provide a platform for customers to connect, share, and interact in productive and innovative ways. We want to be your home base; a central location for vital information. But even I couldn’t have hoped for or predicted the level of engagement we saw this past week in the face of Meltdown and Spectre.
These critical, hardware-based vulnerabilities are capable of impacting every modern processor, allowing attackers to mine information from a wide range of computer chips. Sprinting into immediate action, all major browser companies, cloud providers, and OS vendors announced plans to roll out emergency patches.
While the pros did what they do best, our customers quickly jumped to the online forums to share patch update results, discuss OS versions, and band together in an awesome demonstration of information-sharing.
Not only were they able to provide timely answers to one another, our clients were also sharing vital information with our product team, and the support engineers who were “in the trenches” during testing. On the front lines of full disclosure, I closely monitored Twitter discussions and the questions popping up.
One thread in particular garnered a lot of attention from the cybersecurity community: the call for antivirus vendors to address compatibility with the Windows patch. The Cylance team was able to respond immediately, providing updates and the high level of transparency our customers have come to rely on.
Between the support site, online communities, and social media, this week was an awesome demonstration of what happens when we all pull together. It was very exciting to see our online platform provide customers a place to get answers quickly, collaborate effectively, and connect with our support engineers.
Through information-sharing, ongoing communication, and community support, we were able to get the jump on the cyber bad guys, and live to fight another day. In the end, each and every one of you are the true heroes.